Avaya announces acquisition of Konftel, 'a cutting-edge innovator in audio collaboration technology'. Read the press release.
Interesting article discussing the benefits of hosted IVR and the strategic drivers behind decisions to follow that path.
Insightful Q&A session with Broadsoft on TMCnet about Unified Communications and how they affect contact centers. Read the full article.
Short history of VoIP and how we came about to an era that paying for phone calls is close to becoming old news. Read the full article.
Excellent post discussing the benefits of proactive customer service. Read the full article.
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