Aspect announced on Tuesday 11/11/2011 the imminent release of its next generation Unified Communications platform, Unified IP 7. It is a next generation customer contact platform based on a unified, multi-channel product architecture that allows an organization to:
• Transition to a next-generation platform while preserving key best practices and processes.
• Improve customer experience while containing costs.
• Leverage unified communications infrastructure and collaboration software to enhance customer communications and increase one and done interactions by eliminating communications silos in contact center and across enterprise
• Deliver a rich, consistent experience across a complete set of contact channels, including short messaging systems (SMS) and instant message (IM).
• Support sophisticated processes across multiple channels.
• Virtualize contact center operations with centralized administration and routing.
• Tightly integrate with Microsoft Lync to improve productivity within the contact center and to connect the contact center to the rest of the enterprise.
• Migrate its environment in an evolutionary way to the next-generation unified contact center.
• Improve reliability, efficiency and usability
• Reduce the total cost of ownership
No comments:
Post a Comment